FAQ

Frequently Asked Questions

Q     I’m not sure what my service day is. Is there an easy way to figure it out?
A     Yes! Our online address tool will provide you with your service day and more! Click on View My Schedule from the menu bar above. Type in your residential service address to retrieve your information.

Q     How do I get my trash cart replaced if it is damaged or has normal wear and tear? Does it cost anything?
A     Please call CWD at 972.392.9300/Option 2. There is no cost for a replacement unless the damage was caused by fire.

Q     How do I get a special pickup for extra items or non-compliant items?
A     Call CWD Customer Service at 972.392.9300/Option 2, and request an estimate for a special pickup. Estimates are free.

Q     Is it possible to get an extra trash and/or recycle cart?
A     Absolutely! Contact CWD at 972.392.9300/Option 2. A Customer Service Representative will discuss options with you.

Q     What do I do with my old Waste Management carts?
A     Waste Management carts will be removed between May 25 – May 27. If you still have your WM carts after May 27, leave them out on your service day for pickup. CARTS MUST BE EMPTY IN ORDER TO BE REMOVED.