FAQs • Glenn Heights, TX • CivicEngage

I have questions about my water bill, who do I contact?: You may call the Utility Billing office at 972-223-1690,Select option 3 or by email (utbilling@glennheightstx.gov) . Or, you may stop by our office.

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Utility Billing

1. When is the garbage collected?: Trash, Recycle and Bulk will be collected on Wednesdays for all Glenn Heights residents.

2. How do I apply for water/sewer service or ask questions about my existing account?: You may call Utility Billing Office at 972-223-1690, Select option 3 or by email (utbilling@glennheightstx.gov). You may also stop by our office. To apply for service, fill out our online application.

3. Can I pay my bill online?: Yes, online bill payment is available. This will allow you to choose your Water Utility account to view or make a payment. The first time you make an online water payment, it will require your last payment amount and your account number with the dashes. Visit our online bill payment portal.

4. I have questions about my water bill, who do I contact?: You may call the Utility Billing office at 972-223-1690,Select option 3 or by email (utbilling@glennheightstx.gov) . Or, you may stop by our office.

5. What procedures should be taken if I have a dispute with my water bill?: You may call the Utility Billing office at 972-223-1690, Select option 3 or by email (utbilling@glennheightstx.gov) , You may also stop by our office to notify us of the dispute. A meter read can then be scheduled to either verify the charges or confirm a discrepancy. If a discrepancy is found, the account will be reviewed and an adjustment will be made if there is a valid reason.

6. How do I disconnect or transfer service if I am moving?: To start, stop or transfer your water/sewer service online, visit our Citizen Action Center.

7. What are the current water and sewer rates?: View the current water and sewer rates (PDF).

8. Who do I call if I have a water emergency after hours, such as a broken pipe or sewer problems?: Call the Police Department's dispatch office at 972-223-3478.

9. How do I establish new water/sewer service at a property that is not currently connected to the city’s system?: Visit the City of Glenn Heights' Municipal Services Office or call 972-274-5100 for permit information.

10. My trash can is broken or missing?: You may call the Utility Billing office at 972-223-1690, Select option 3 or by email (utbilling@glennheightstx.gov).

11. When are water bills due?: Water bills are due by the 15th of each month. If payment is not received by the due date, there will be a late fee of $25 or 15%, whichever is greater of the total charges.

12. What if I have not received my bill?: Bills are mailed out the first week of each month. If you have not received your bill by the 10th of the month please call City Hall Utility Billing Department at 972-223-1690, Select option 3 or by email (utbilling@glennheightstx.gov).