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The City of Glenn Heights is responsible for protecting the drinking water supply from contamination or pollution, which could result from improper plumbing practices. The purpose of this service agreement is to notify each customer of the plumbing restrictions, which are in place to provide this protection.The utility enforces these restrictions to ensure the public health and welfare. Therefore each customer must sign this agreement before the City of Glenn heights will begin service. In addition, when service to an existing connection has been suspended or terminated the water system will not re-establish service unless it has a signed copy of this agreement.
The following is the terms of the service agreement between the City of Glenn Heights (the water system) and the customer:
If the customer fails to comply with the terms of the service agreement, the water system shall, at its option, either terminate service or properly install, test, and maintain an appropriate backflow prevention device at the service connection. Any expenses associated with the enforcement of this agreement shall be billed to the customer.
Bills not paid in full by the due date are charged a late fee of 15% or $25 whichever is greater of the total current charges. Accounts not paid in full within 20 days after the due date will be disconnected and assessed a reconnect fee of $35.
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