News Flash

News Flash

Posted on: January 2, 2024

Utility Billing - Month of January

Utility Billing Month of January

Dear Residents,

We understand the delay in this month's bills. Your proactive outreach via phone call is not necessary. A technical issue has impacted our billing process, and our team is diligently working behind the scenes to resolve it.

This month's bills are delayed due to technical issues with our billing system, and the due date has been extended to Jan. 20, 2024, to accommodate this delay.

We're actively addressing the issue and anticipate resolving it soon. As a precaution, any potential impact on previous bills, such as overbilling in October, November, and December, will be adjusted in the upcoming billing cycle.

We apologize for any inconvenience caused and appreciate your understanding as we strive to swiftly resolve this matter.

For any inquiries or concerns, please contact us at utbilling@glennheightstx.gov.

Thank you for your patience and cooperation as we ensure accurate billing for all our residents.

Sincerely,

Utility Billing
City of Glenn Heights

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