News Flash

News Flash

Posted on: November 14, 2023

New website to pay your Utility Bill!

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The City of Glenn Heights has a new website to pay your utility bill online!



**Staff is working diligently to return phone calls and emails regarding the new payment portal. The increase in calls, voicemails, emails, and foot traffic has increased exponentially since the new payment portal went live. Please do not leave multiple voicemails as this only delays staff’s response. For a faster response, please email utbilling@glennheighstx.gov.

 

Due to the massive amount of phone and email communications for payment arrangements, there will not be any late charges assessed for November.**



The City is currently undergoing a software transition that has been carefully planned over the last two years. We're now at the utility billing phase of this transition, and we understand that some of our residents are facing challenges with registering their utility accounts. This post is here to assist you in starting the registration process.


Please visit: This Link to create an account. 


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You will need your account number (NO DASHES) and PIN # from your water bill to register your account. Both numbers are located at the top right of your utility bill. 
Should you require additional support, you can find more detailed instructions by clicking the HELP button at the top right-hand corner of the webpage. To successfully register your account, please make sure you have your personal PIN number on hand. If you can't locate your PIN or need assistance, kindly reach out to us via email at utbilling@glennheightstx.gov or give us a call at 972-223-1690, Option 3. We will make it a priority to respond to your call or email as promptly as possible.
In order to expedite our response time, we kindly request that you refrain from leaving multiple voicemail messages, as this can cause delays in our team's ability to assist you. For a quicker response, we encourage you to reach out to our staff via email. Additionally, our new payment portal can be accessed at: https://glennheightstx.pay.opengov.com/
If you've bookmarked the old portal, please consider removing it, and you may need to clear your cache. We sincerely appreciate your patience during this transitional period. Our team is dedicated to delivering the best possible customer service to our residents, and we are committed to making this transition as smooth as possible for you. Thank you for your understanding and support.

New Payment Portal
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