FAQs

Other Utilities & Services

HILCO Electric Cooperative, Inc.
800-338-6425

ONCOR Electric
972-791-2888

Atmos Energy
888-286-6700

AT&T
800-464-7928

DeSoto ISD
972-223-6666

Red Oak ISD
972-617-2941

When is the garbage collected?

Garbage is currently collected either Tuesdays or Fridays depending on the location of your address. Starting in October 2016, Trash and Recycle will be collected on Wednesdays for all of Glenn Heights.

Trash Schedule 

How do I apply for water/sewer service or ask questions about my existing account?

You may call Utility Billing Office at 972-223-1690 Ext. 200, 201 or 213. You may also stop by our office located in City Hall at 1938 S. Hampton Rd.

Water Application 


Can I pay my bill online?

Yes, online bill payment is available. This will allow you to choose your Water Utility account to view or make a payment. The first time you make an online water payment, it will require your last payment amount and your account number with the dashes.

Online Payment

I have questions about my water bill, who do I contact?

You may call the Utility Billing office at 972-223-1690 ext. 200, 201 or 213. Or, you may stop by our office located at 1938 S Hampton Rd.

What procedures should be taken if I have a dispute with my water bill?

You may call the Utility Billing office or stop by to notify us of the dispute. A meter read can then be scheduled to either verify the charges or confirm a discrepancy. If a discrepancy is found, the account will be reviewed and an adjustment will be made if there is a valid reason.


How do I disconnect or transfer service if I am moving?

To start, stop or transfer your water/sewer service online, click on "Citizen Action Center" located below

"Citizen Action Center"


What are the current water and sewer rates?

Click link below to view current rates:

Current water and sewer rates


Who do I call if I have a water emergency after hours, such as a broken pipe or sewer problems?

Call the Police Department's dispatch office at 972.223.3478


How do I establish new water/sewer service at a property that is not currently connected to the city’s system?

Visit the City of Glenn Heights' Municipal Services Office located at 2118 S. Uhl or call 972.274.5100 for permit information.


My trash can is broken or missing?

You may call the Utility Billing office at 972-223-1690 ext. 200, 201 or 213.


When are water bills due?

Water bills are due by the 15th of each month. If payment is not received by the due date there will be a late fee of $25 or 15% whichever is greater of the total charges.


What if I have not received my bill?

Bills are mailed out the first week of each month. If you have not received your bill by the 10th of the month please call City Hall Utility Billing Department at 972-223-1690 ext 200, 201, or 213.




Glenn Heights Action Center
Mobile App

Are you on the go and need to report an issue to the City of Glenn Heights? Download Glenn Heights Action Center App today! You can report potholes, animal control situations, traffic concerns, criminal gang activity, and much more with just a few clicks. You can even snap a picture to include with your request. Download the app by going to App Store for iOS devices and Google Play for Android devices.

 

            

Remember: Always dial 911 for Police, Fire, and Emergency Medical Services.