Utility Billing

New to Glenn Heights?  Apply for Water Service here:

Application for New Water Service
Digital Registration | Downloadable Form

To request new or transfer water service, you can come to the Utility Billing office located at 1938 S. Hampton Rd. You will need to bring the following information: 


  • Application
  • Service Agreement
  • Picture ID
  • Lease Agreement (Renting or Leasing)
  • Buying a home, you will one of the following Closing Disclosure, Home Owner Insurance, Tax Records or Mortgage Statement
  • Mobile Homes (Lot Lease from Mobile Park)
  • Deposit Required    Buying Home $100 .00    Renting Home $150.00
  • Transfer fee $35.00 no deposit required


Same Day Service

We offer same day service have all paperwork must be in our office by 4:00 p.m.   

REMINDER: Due date is on or before the 15th of each month.  To avoid late penalties please submit payment on or before this date.


To provide the citizens of Glenn Heights with prompt and courteous customer service while maintaining an accurate and efficient water billing system. The staff provides water and sewer customer service to the citizens of Glenn Heights, reviews and coordinates the monthly bills.


  • Receive and process payments (cash, check, money order, credit card)
  • Respond to billing inquiries and service requests
  • Resolve online bill payment issues
  • Receive and process new applications and deposits
  • Disconnection of meter for final bill
  • Coordinate monthly billing
  • Issue service requests

Useful Links:

1938 S. Hampton Road
Glenn Heights, TX 75154

Phone: (972) 223-1690
Fax: (972)-223-9307

After hours emergency:
(972) 223-3478
Mon- Fri 8:00am-5:00pm