Citizen Survey

In coordination with our efforts to update the existing Strategic Plan, the 2014 Citizen Survey was distributed to the residents of Glenn Heights. The survey sought to elicit resident feedback on the following key topics: Customer Service; Communication; Livability; Parks & Recreation; Land Use & Development; Public Facilities & Safety; Solid Waste & Recycling; Streets & Traffic; Overall Quality of Life; and Demographics. The questions were formatted using a ranking system or scaled approach, which allowed for a quicker and more efficient response from residents.

The survey was included as an insert in each resident’s April 2014 utility bill and was also made available on the City website. Completed surveys were collected through Tuesday, April 15, 2014. A total of 245 survey responses were received, of which 30 were submitted electronically. A majority of survey respondents belong to the Baby Boomer generation being born between 1946 and 1964, with approximately 78 percent having lived in Glenn Heights for over 5 years. Almost 54 percent of respondents have received an Associate’s Degree or higher, while annual incomes were reported mostly between the 35-75K bracket. Only 8 percent of the respondents indicated that they work in Glenn Heights, with most people travel to surrounding communities including Red Oak, Grand Prairie, Arlington and Dallas for employment.

The majority of survey respondents indicated that they would like to have immediate access to a new restaurant or grocery store within the City. Conversely, many of the respondents claimed that the City is not in need of any additional liquor stores.

Survey results also demonstrated that the top three goals that citizens felt best describe their vision for the City within the next 3-5 years include: the construction of sidewalks to facilitate pedestrian access; repair of the City’s water infrastructure; and the creation of jobs within the city.

When asked if they would be willing to pay higher taxes or higher fees to address various issues that the City is currently facing, survey results were close, with 58 percent of respondents proclaiming that they would not, while 42 percent answered in the affirmative.

Click here to see the full survey results.